Withdrawal policy

Requesting a withdrawal

Withdrawals are requested from the cashier to an address you own on a supported chain. Every request requires your authenticator code, every time. The minimum and the network fee are shown before you confirm.

Timings

Withdrawals to a verified address are broadcast after risk review, normally within minutes and within 24 hours. A withdrawal to a new address is held for 24 hours before broadcast. Larger withdrawals require approval by two members of staff and may take longer.

• Verified address: reviewed, then broadcast.
• New address: 24-hour hold, then reviewed and broadcast.
• Above the two-person threshold: two approvals, then broadcast.

What can pause a withdrawal

An open identity or source-of-funds check, an integrity case on your account, an active promotion whose funds are still locked, a reconciliation discrepancy between the ledger and the chain, or a legal hold. When a withdrawal is paused the cashier says so and support can tell you what is needed.

Chain confirmations and fees

Each chain has a published confirmation count and a network fee that is deducted from the amount sent. Funds are considered received by you when the transaction reaches finality on the chain; the transaction reference is shown in your cashier history.

Play money

Play chips cannot be withdrawn.